It's just over 3 weeks until I'll be presenting to eager travel hackers at the Frequent Traveler University in Amsterdam. My prejudices against Skyteam have occasionally crept into some of my posts, Mike who runs Ik Vlieg Veel did a guest post here one on why Dutch people should follow Star Alliance instead of Skyteam, though the Flying Dutchboy did come to their defence.
But what if you had the opportunity to either vent your frustration at the man who steers Skyteam's business decisions?
Michael Schutzbank, the Director for Customer Loyalty at Skyteam will be there to present, though on what topic I don't know. But I plan to engage him in some hard talk, and get to the bottom of any issues that any of my readers have. Try to keep questions ‘open' rather than ‘closed', i.e. give him a chance to develop an argument behind the answer rather than a yes/no/number answer.
Hopefully we can all ask some pretty though-provoking questions to him. I'm after quality rather than quantity here.
And as we are talking about Skyteam as a whole rather than a specific airline, please make sure the questions can be answered by someone in such a capacity!
I'll kick off with my set of questions:
- Why are Skyteam's lounge access rules for higher tier members so much more restrictive, with the international segment rule, than the other alliances?
- With the exception of Korean Skypass, why do other member airlines tend to disallow first class award bookings on partner airlines?
What else would you like to ask Michael? Post your questions below.