A reader emailed me for help yesterday saying that Flying Blue were incorrectly crediting mileage or none at all on a few flights, but perhaps more annoyingly weren't responsive or forthcoming when trying she tried to ask them to amend it. The issues were:
1) An Amsterdam to Minneapolis (AMS-MSP) flight in early April 2013 which was booked as a KL-marketed, DL operated flight. It was booked at Y fare bucket but was credited at Q bucket. The difference is that Y is meant to give 100% mileage, whereas she and her travelling partner were only credited 50%. (Here is the table which shows the earning structure)
2) An Amsterdam to Bangkok (AMS-BKK) KL-marketed, KL-operated flight in late December 2012 booked into B bucket. Once again it should have been a 100% accrual, but was told it was ineligible for any miles at all.
3) In mid-March 2013, upon showing their Flying Blue cards for flights purchased at Edinburgh Airport to Paris (EDI-CDG), and with the correct numbers showing on their boarding passes, there has been no mileage credited to their accounts. Even when retroactively claiming, there has still been no response.
I've never had any problems with KLM crediting mileage to me, so I'm having to rely on others' anecdotes, but since I like to view miles and points as an open community, I hope you can share your experiences. I'd like to ask if anyone else has had experience with Flying Blue:
- crediting mileage incorrectly?
- taking their sweet time when asking for retroactive crediting?
- had incorrect credits working in their favour?