Contacting the UK Visas and Immigration agency just got a little more expensive. Starting recently (exact date unknown) The UKVI have begun to charge people £5.48 just to email them. According to their website:
This is despite:
- Regularly ignoring the 6 month time limit to decide EEA-route applications, with some applications taking over one year. This was pre-Brexit, and it's now a lot worse.
- Charging £65 for a UK residence card under EEA treaty rules and being completely opaque about how they arrived at that number.
- The Home Office unlawfully denying Treaty rights to EEA citizens who gained UK citizenship
- Already charging £1.37 per minute on top of the standard network fees for telephone calls.
I have had nothing but bad experiences trying to contact the UKVI. They appeared to not know many of the UK laws and told me to apply for things like an EEA Family Permit for my partner even though this was confirmed to be illegal by the European Court of Justice, a case which brought significant media publicity. (There was no actual change in EU laws in that case – the UK just blatantly ignored Article 5, paragraph 2. You can see what to do here.)